Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

I made a new instant transfer from online banking

  • Updated

Do have a subscription / installment payment and bought one installment as an immediate transfer and did not make the next installment again via your payment manage link as an immediate transfer, but rather transferred the old payment again in online banking?

Then the new payment is not an immediate transfer, but rather a normal transfer with the wrong purpose and cannot be assigned, but only be transferred back to you.

Sofortüberweisung is an encapsulated system from Klarna and only payments that have gone through their system can also be assigned.

How do I get my money back and access to the product?

  • Please pay the installment due via your payment manage link -> Trigger a new installment of a payment.
  • Please create a request to our support via and send your proof of payment as a photo / PDF. We will then instruct our payment provider to transfer the money back. The transfer back can take up to a week.

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