Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

I have paid via PayPal, but did not get access to the product

  • Updated

You paid for a product via PayPal, but did not get access to the product.

This can have several reasons:
1. You mistyped your email address and therefore did not receive the product email

2. PayPal has received the payment, but has prebooked it with the seller so that the payment is pending. 

In both cases, please contact the seller of the product so that they can verify your purchase and your payment.

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