You bought a product but
- did not receive an email
- or are logged into the account and do not see the product in your account.
This can have various causes:
- You specified the wrong email address when buying a product / service -> Please contact the Support of the seller you bought something from.
- Your email provider has classified the email as spam -> Check the spam folder. If there is no email, please contact the seller's Support so that they can check the email sending.
- Are you already logged into your account, but the product and the order cannot be seen there? -> Then look under Settings / Profile to see email address with which you are logged in. If it is different from the one you purchased the product with, log out of the account and log into the other account.
Please note: If you do not yet have a password for the email address, you will be forwarded to the password creation page after you have logged out and clicked on the button in the purchase confirmation email. If you are logged in to our platform, the button in the email always leads to the account in which you are logged in.