Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

ID for customers, orders & transfers

  • Updated

tip.png Customers, orders and transfers in your elopage account each have their own ID. It is best to always give the order ID in your support requests about orders. This way we can help you even faster.

View IDs

  • In the main menu of your seller account, go to "Orders" under "Customers."
  • Click the order ID on the left.


  • In the details you will find the Order ID and the Customer ID.


  • Further down in "Transfers" all transfers for this order are listed. The transfer ID is on the left.


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