Customers, orders and transfers in your elopage account each have their own ID. It is best to always give the order ID in your support requests about orders. This way we can help you even faster.
- In the main menu of your seller account, go to "Orders" under "Customers."
- Click the order ID on the left.
- In the details you will find the Order ID and the Customer ID.
- Further down in "Transfers" all transfers for this order are listed. The transfer ID is on the left.