Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Checking the delivery status of emails

Xenia
Xenia
  • Updated

tipp.png In this support article we will show you how to check the delivery of emails to your end customers.

 

ueberblick.png Overview

Check email logs

Check email delivery status

Check error message

 

schritte_guide.png Step-by-step guide

Check email logs

  • Go to "Logs"
  • Enter the customer email address in the filter settings under "E-mail to" and confirm with the "Apply" button.

logs_mails.png

 

Check email delivery status

  • Check the status of the selected email:
    • "Successful:" Email was delivered from our side. Further check with support article: Email not received
    • "Error": Email was denied.
  •  

logs_fehlermeldung.png

 

Check error message

  • Check the error message for the denied email by clicking the "Error message" field on the far right:
    • "Quota exceeded:" The customer's mailbox is full and needs to be cleaned.

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