Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Why can I not log in?

Monika
Monika
  • Updated

tip.pngIf you cannot log into your payer account, this can have various reasons. Please first rule out all possible causes mentioned in this article before contacting the support of the seller of your product.

 

schritte_guide.png Step-by-step guide

Didn't receive password reset email

  • Check your spam folder for messages from "mail@elopage.com" or "support@elopage.com."
  • If so, mark the emails as "Not Spam" or add the email addresses to your email provider's contact list (e.g. Google Contacts for Gmail).
  • Visit the site >>elopage.com/sign_in again and click "Forgot password?" again.

login_forgot_password.png

  • Enter your email address and click "Reset Password."

login_reset_password.png

The link in the password reset email is no longer valid

  • The link to reset your password is valid for 6 hours.
  • If you receive an error message when accessing the link, please request a new email as described above or >>here.

The current password is known, but the login is still not possible

  • Please update your browser (e.g. Safari, Google Chrome, Microsoft Edge).
  • If your operating system blocks the browser update, an update to a newer version is necessary.

info.png Info

elopage supports the last two versions of an Internet browser because their security level is the highest. It is generally recommended to update both your browser and your operating system regularly.

The message "Incorrect credentials" is displayed

Error entering login data

  • Make sure you have called up the >>elopage login page. 
  • Please check your entry. Click the eye icon to view the password.

login_show_password.png

  • If you have previously changed your password, please delete the browser cookies.
  • Go back to the >>elopage login page and change your password again via "Forgot password."

Password in browser or password manager not up to date

  • The current password may not be saved in your browser.
  • Please enter the password manually and replace it in the memory of your browser or password manager (e.g. LastPass, KeePass).

please_note.png Please note

If you still have problems logging in, please contact the seller's Support. The support details can usually be found in the purchase confirmation email. If you have not received an email, please look >>here.

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