Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Creating a ticket

Marlene
Marlene
  • Updated

tip.png With elopage you can easily sell tickets for your online and offline events. In this article we will show you how to create online tickets.

 

overview.png Overview

Creating an online ticket

Setting up the product page

Providing event details

Customizing an online ticket (optional)

Continue with...

More about online tickets

Creating an online ticket

  • In the main menu of your seller account, got to "Products" and select "Online ticket."

ticket_create.png

info.png Info

If you have already created products, go to "Products" and then to "Create" in the top right corner.

Setting up the product page

  • In the "Product page" tab, enter the product name, a longer product description and a short description for the checkout page (optional).

ticket_product_page.png

  • Upload one or more cover images or paste the URL of an image or streaming video.
  • Check the "Show the cover on the checkout page" checkbox if you want a smaller version of the image to also be shown on the checkout page.

ticket_cover.png

  • Select the position of the product on your >> shop page (optional).

ticket_position.png

  • Click on "Next" in the lower right corner.

Providing event details

  • On the "Details" tab, click "Add more."

ticket_details_add.png

  • In the "Details" tab, enter the name of the online ticket and a ticket prefix.
  • Choose or create a >>Pricing plan.
  • Under "Location", select whether it is an online or offline event.
  • If you have selected "Offline," enter the event address and a short description (for the product and checkout page).

ticket_details_place.png

note.png Please note

If you are selling in your own name, please note that the VAT for offline events usually has to be paid to the tax authorities in the country where the event is held. Before you start selling, please find out about the applicable tax law.

  • Enter the event date and tick the "Continue to allow sales after the start date" checkbox if you want to continue to be able to sell tickets after the event has started.

ticket_details_date_limit.png

  • Alternatively, select the "Undated" option and provide additional information under "Additional description."

ticket_details_no_date_limit.png

  • Enter the maximum number of tickets available (optional).
  • Click on "Save" and create more tickets if necessary.
  • Under "Details" enter an optional minimum and maximum number of tickets per purchase and a password.
  • Click on "Next" in the lower right corner.

ticket_details_optional.png

Design online-ticket-pdf

Customizing the design of the online ticket in the "Design" tab. You should definitely provide a background image and then see which content should be placed in which font and color.

ticket_design.png

  • Format the text by clicking on the respective element.

info.png Info

The text elements (title, additional text, etc.) are placeholders and are filled with the correct information when ordering, i.e. product name as title, etc.

ticket_title.png

  • Upload a background image.

ticket_background.png

  • Check the "Add Terms & Notices" checkbox if you would like to provide additional information.

ticket_terms_instructions.png

  • Click on "Next" in the lower right corner.

Customize the ticket booking page for events with multiple dates

If you have created several appointments for a product, you can select under "Add / customize checkout page" whether they should be displayed as a list on the checkout page or as a drop-down. For many appointments, the drop-down display is recommended because it is scrollable.

mehrere_termine.png


Drop-down menu

Once your customer has selected an appointment, it disappears from the drop-down list. Each selected appointment then appears below, so that the number can then be selected.

You can see what the drop-down menu looks like in the preview for the payment page or directly on the checkout page:

vorschau_dropdown.png

From the point of view of a buyer, the drop-down looks like this:

ticket_bestellen_dropdown.png

The label field for the No Date option is also available for the drop-down. For example, if you have entered "January," "February", "March," etc., customers will be able to make their selection from a clear drop-down instead of a long list. Multiple selections are possible.

It will look like this in the configuration:

ohne_datum_konfig.png

and in the preview like this:

ohne_datum_vorschau.png

info.png Info

The settings in the "Checkout page," "Delivery," "Other" and "Upselling" tabs are standardized and set so that you can skip these steps by clicking "Next." The "IAP Details" tab is only relevant if you have booked the >> mobile app for sellers. In "IAP Details" simply click on "Save & Close." Then the area >>Product pages with links & preview options opens.

ticket_save_close.png

Configure the "Code Prefix" setting

"Code Prefix" means which word or character the automatically generated ticket code should begin with. 
For example, if you write "Yeah" in the "Code Prefix" field, the ticket codes are "Yeah-0," "Yeah-1," etc. In the example image you can see where this prefix appears (we called it "CodePrefix" here).

code_prefix_ticket.png 

Delivery email to buyers and sellers

As soon as a ticket has been purchased, your customer will receive an email with the event details, but you will too. This message contains the following for each ticket:

  • Ticket(s) event(s) name(s)
  • Number per ticket
  • Location information
  • Date
 

More about online tickets

Settings for online events

Reserving online tickets

Showing sold online tickets & marking tickets as redeemed

Continue with...

Checkout page

Delivery

More

Upselling

Was this article helpful?