Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Creating a ticket

  • Updated

tip.png With elopage you can easily sell tickets for your online and offline events. In this article we will show you how to create online tickets.


overview.png Overview

Creating an online ticket

Setting up the product page

Provide ticket details

Duplicate and customize your ticket

Create a ticket PDF

Creating an online ticket

  • In the main menu of your seller account, got to "Products" and select "Online ticket."


info.png Info

If you have already created products, go to "Products" and then to "Create" in the top right corner.

Setting up the product page

  • In the "Product page" tab, enter the product name, a longer product description and a short description for the checkout page (optional).


  • Upload one or more cover images or paste the URL of an image or streaming video.
  • Check the "Show the cover on the checkout page" checkbox if you want a smaller version of the image to also be shown on the checkout page.


  • Select the position of the product on your >> shop page (optional).


  • Click on "Next" in the lower right corner.

Provide ticket details

  • On the "Details" tab, click "Add more."


  • In the "Details" tab, enter the name of the online ticket and a ticket prefix. The prefix is then preceded by the individual ticket number calculated by the system.
  • Choose or create a >>Pricing plan.
  • Under "Location," select whether it is an online or offline event.
  • If you have selected "Offline," enter the event address and a short description (for the product and checkout page). Please note our notes on offline events and sales taxes.


  • Enter the event date and tick the "Continue to allow sales after the start date" checkbox if you want to continue to be able to sell tickets after the event has started.


  • Alternatively, select the option "No date" and provide additional information under "Additional description" if necessary.


  • Enter the maximum number of tickets available (optional).
  • Click on "Save" and create more tickets if necessary.
  • Under "Details" enter an optional minimum and maximum number of tickets per purchase and a password.
  • Click on "Next" in the lower right corner.


Duplicate and customize your ticket

If you want to create multiple tickets in the product, you can create each one individually or duplicate and customize an existing one.


Create a ticket PDF

Customize the design of your online ticket in the "Design" tab. Here all created tickets are listed and can be designed individually or simultaneously. For example, you can create a custom design for a specific ticket that stands out from the rest.

Make all PDFs identical

Should the ticket PDFs for all created events in a product have the same design?

  • Select all tickets and click the "Create Design" button


Customize each PDF

Would you like to have your own design for the ticket PDF for each event (e.g. on a road tour through different cities, different content of each event, e.g. Basic, Premium and VIP ticket)?

eTicket_ _Vorlage_genutzt_fu_r_verschiedene_Hintergrundbilder.png

  • click on the pencil icon on the respective thumbnail to design this PDF.


Then go through the other events afterwards.

Save and apply a ticket design as a template

You can also save your created design as a template, so that the placement of the texts and the design of the texts and the photo are saved in the template.
After using the template, you can, for example, replace the background image or make individual changes to the template.

Save the created design as a template

Have you created your design and want to create it as a template for other eTickets?

  • Click "Save design as template" at the bottom.


  • Name your template
  • Save the design as a template


Select a template

If you have already created templates for your tickets, you can select them and apply them to the ticket.

  • To do this, click on "Select template" in the upper right corner.

    eTicket_ _Vorlage_auswa_hlen.png

To preview the template:

  • In the list of templates, click on the action button on the right side of the corresponding template and select the image icon for the preview.

    eTicket Vorlage_Vorschau_aufrufen_oder_lo_schen.png

To close it and return to the selection list:

  • Click the "Cancel" button below.

eTicket Vorlage_ _Vorschau.png

To select them:

  • Click on the template and then click on the "Select" button.

    eTicket Vorlage_auswa_hlen.png

You can then adjust the design, e.g. upload another image or move or change the placeholders. This won't affect your template.


info.png Info

Please note that changes in your template will only be saved to the template if you select the checkbox again to save the template as a new version.
If you click on the "Save" button without the selection, the changes will only be applied to the selected ticket.

Saved templates can be retrieved and applied in the design window.


  • Click the "Templates" button and select one from the list if you've already created templates

note.pngPlease note

Please note that applying a template overrides the existing design for the selected ticket. 


Design tips 

In any case, you should provide a background image and then see which content should be placed in which font and color.


  • Format the text by clicking on the respective element.

info.png Info

The text elements (title, additional text, etc.) are placeholders and are filled with the correct information when ordering, i.e. product name as title, etc.


  • Upload a background image.


  • Check the "Add Terms & Notices" checkbox if you would like to provide additional information.


  • Click on "Next" in the lower right corner.

Customize the ticket booking page for events with multiple dates

If you have created several appointments for a product, you can select under "Add/customize checkout page" whether they should be displayed as a list on the checkout page or as a drop-down. For many appointments, the drop-down display is recommended because it is scrollable.


Drop-down menu

Once your customer has selected an appointment, it disappears from the drop-down list. Each selected appointment then appears below, so that the number can then be selected.

You can see what the drop-down menu looks like in the preview for the payment page or directly on the checkout page:vorschau_dropdown.png

From the point of view of a buyer, the drop-down looks like this:


The label field for the No Date option is also available for the drop-down. For example, if you have entered "January," "February", "March," etc., customers will be able to make their selection from a clear drop-down instead of a long list. Multiple selections are possible.

It will look like this in the configuration:


and in the preview like this:


info.png Info

The settings in the "Checkout page," "Delivery," "Other" and "Upselling" tabs are standardized and set so that you can skip these steps by clicking "Next." The "IAP Details" tab is only relevant if you have booked the >> mobile app for sellers. In "IAP Details" simply click on "Save & Close." Then the area >>Product pages with links & preview options opens.


Configure the "Code Prefix" setting

"Code Prefix" means which word or character the automatically generated ticket code should begin with. 
For example, if you write "Yeah" in the "Code Prefix" field, the ticket codes are "Yeah-0," "Yeah-1," etc. In the example image you can see where this prefix appears (we called it "CodePrefix" here).


More about online tickets

Settings for online events

Reserving online tickets

Showing sold online tickets & marking tickets as redeemed

Continue with...

Checkout page




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