Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

What does the status "paused" mean?

  • Updated

tip.png The status paused in the course and membership accesses is system controlled and means that a customer currently no longer has access, regardless of the reason. It can be an outstanding payment, a chargeback or a regular cancellation. Therefore, access has been temporarily blocked. Only once the payment has been successfully received will your participant regain access to the online course or membership. Access is still set to progressing, as this status only changes when you as a seller>>block or end access.


Release access in case of outstanding payment

Ask your customer to settle the outstanding payment through their payment manage page. The customer can find the link to the payment manage page in his buyer account in "Payments" and "Orders" by clicking on the blue options button.


note.png Please note

If your customer paid in advance, it is possible that the payment could not be assigned automatically (e.g. due to an incorrect intended purpose). In this case, please consult >>Advance payment not received.

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