Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

I paid for a product, but I don't see it in my account

  • Updated

This can have various causes: Please check these step-by-step:

1. Did you pay by bank transfer and transferred the correct amount and stated the correct reason?

I didn't use the right reason -> check what to do here: the transfer was made with the wrong reason


2. Did you receive an email about your purchase?

Yes, but my product cannot be found in the account

-> Check which email address the email was sent to and whether you are logged in with this email address. You can check this under "Settings" / "Profile."

If you have multiple email addresses and are logged into a different account, please log out and log in with the purchase email address. If you do not yet have a password for this, please set a password using the link in the purchase confirmation email from the seller.

If you would like to merge both buyer accounts, you will find instructions here -> Merging buyer accounts


No, I did not receive an email

->  check your spam or junk folder directly with your email provider


Can you find the email there?

No, the email is not in the spam or promotional folder either

-> please contact the seller so that he can check which email address you used to order and what the status of your payment is. He can then tell you more about it.



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