Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Cancellation button

  • Updated

tipp.png Since July 1st, 2022, it has been mandatory that contracts concluded online in the B2C sector can also be canceled online at the push of a button, on the same website on which they were concluded.

Where can customers find the cancellation button?

Your customers will find the additional button to cancel the subscription in the header of your shop page, where they can also view "My Account." This option is also available in the header of your membership theme if you offer a membership product.


Customers who are logged in will also find their own function to cancel the subscription when ordering.

As before, they can also cancel the subscription on the >> payment manage page.

info.png Info

Sellers in their own name who do not offer subscriptions have the option of hiding the "Cancel subscriptions" option in the header. You can find out how to do this >>here.

Instructions for customers

Here you will find the >> instructions for your customers.

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