Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
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Troubleshooting: The product is not displayed on the shop page

Monika
Monika
  • Updated

You've created a product, but it doesn't appear on your store or product page. 
Here you will find what you can check. 

Check your product's sales release

Check the product overview to see if your product has a sales release
>> Why isn't my product released for sale?

  • Go to the product overview and check if the product image has the symbol for "Private."

    Agentenma_nnchen.png

  • Go to the "More" tab on the product.

    Bearbeiten___Weiteres.png

  • Uncheck "Private" if you want the product to appear on the shop page.

    Privat_deaktivieren.png

  • If necessary, provide metadata for search engines and social media posts.

    Metadaten_hinterlegen.png

  • Save the change.

    Speichern_und_Schlie_en.png

Now your product should appear on your shop page. If not, and if you're using categories, check the settings for your categories

Check settings for categories

If you use an individual shop theme with categories, check whether the product is also included in the categories displayed in the shop theme.
>> Create product categories & add products
>> Display product categories in the shop theme

  • Check the shop theme to see if you only show certain categories.

    Produktblock_Kategorieeinstellung_pruefen.png

  • Go to the category and check if the product is in one of the displayed categories.

    Kategorie_aufrufen_Produkte-pruefen.png

  • Go to the category and check if it's not hidden.
    If the check mark for "Hidden" is included, you have subsequently hidden the category. 

    Kategorie_auf_Shopseite_ausgeblendet.png

  • If the product is missing in the category, add the missing product.

    Kurs_zur_Kategorie_hinzufu_gen.png

  • Save this change.

    A_nderung_an_Kategorie_speichern.png

Check to see if your product appears on your shop page and in the category.

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