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Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

FAQs about using a seller's app

Monika
Monika
  • Updated

 

Which password do I use to log into a seller's app?

For the app, use the password for your elopage account - the same one you use to login in the browser. Make sure you log in with the correct email address if you have used different email addresses to purchase from different sellers.

How can I change my password for the app and my payer account?

If you are logged into the app

  • click the profile icon in the bottom right corner and
  • on "Change password."

If you are not logged into the app,

  • you can find the link "Forgot password" at the bottom on the login page. You can request a password reset email through it. You can change your password via the link in the email.

This then applies to the login in the browser and all apps of the sellers that use elopage.

Can I view lessons / a course offline?

Yes, it is possible. You can download a single lesson or an entire course and use it later offline.

Download whole course

  • View the course
  • Click on the three dots on the right and then on "Download" to download the entire course.

Download single lesson

  • View the lesson
  • Click the three dots on the right and then click "Download."

I have the app installed, but no products from a seller. How can I have my account deleted?

When you install the app, a payer account is automatically created on our platform and you will receive an email asking you to confirm your email address and account.

  • In the app, click the Profile icon at the bottom, and then 
  • on "Delete account."

Alternatively, you can also use help.elopage.com to request the deletion of your payer account, provided that it does not contain active products from other sellers.

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