Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Scanning and redeeming tickets with the elopage Business App

  • Updated

Are you a team member for a seller and would like to check the validity of the participants' tickets at an offline event as part of the admission control?

Then use the QR code scanner in our elopage Business App.

Install the Business App on your smartphone.

Select seller

If you are a team member for multiple sellers, go to the profile icon in the bottom right corner of the app and then click on the seller name for which you want to scan the ticket.

This is important because you can only scan tickets for the seller selected here.

Provider Account_in_App_auswa_hlen.png

Scan ticket

To scan a QR code for a ticket, go to the QR code scanner in the app.

  • at the bottom right on the profile icon, then go to "Settings," then
  • click on the QR reader icon at the top left to start.
    QR code Scanner_aufrufen.png
  • Now scan the QR code on the ticket.

  • If the seller has set you to automatically mark tickets as redeemed, the status of the ticket will automatically change to "redeemed."

  • If the seller has activated manual redemption (default), you will see the ticket details after scanning the ticket and can mark the ticket as redeemed via the "redeemed" button.


Once you mark the ticket as redeemed,

  • the status is automatically synchronized with our servers so that it is displayed to anyone who scans the ticket again later.
  • If you have scanned a ticket, you can see directly which one you have already scanned under "already scanned."

Settings for the QR scanner in the app

Go to the settings area of the QR scanner (profile picture, gear top right / QR scanner) to adjust subsequent settings.

QR_Scanner_ _Einstellung_aufrufen.png

  • Vibration when scanning a ticket
  • Sound effect when scanning a ticket
  • Always leave the display on




P.S. Alternatively, you can scan the QR code with any QR code scanner and mark it as redeemed.

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