Please note that we have changed the menu structure.To simplify navigation, your elopage account is now structured slightly differently. But the functions remain the same. We will adjust the help section and renew the screenshots. If you have any questions, our support will be happy to help.
Achtung, neue Menüstruktur! Um die Navigation zu vereinfachen, ist dein elopage-Account jetzt etwas anders strukturiert. Die Funktionen bleiben aber die gleichen. Wir werden den Hilfebereich anpassen und die Screenshots erneuern. Bei Fragen hilft unser Support gerne weiter.
This is a machine-translated article. We’re constantly working on improving translation quality for an optimized help center experience. We apologize for any inconvenience.

Use case: View, terminate, extend, deactivate drip-in of access duration of your customers

  • Updated

If you offer online courses or memberships, in your account you / your team can conveniently

  • see how long the customer has or had access (full payment required)
  • block or terminate access, or
  • extend access (unless there is a delay in payment)
  • deactivate the drip-in of the pages, so that a customer has immediate access to all pages.

View access duration

  • Go to "Customers" / "Course Accesses" or "Membership Accesses"
  • Then click on the "Accesses" tab

Here you will find all accesses. Via the filter by "Name" you can search for a customer and display the accesses.

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Possible actions

In the access overview you will find the available actions via the blue button on the right.


  • Lock - if you lock an access, it cannot be unlocked by your customer
  • Terminate access - if you terminate an access, e.g. at the request of a customer, it can be unlocked by the customer again -> end / temporarily hide access

    -> lock & terminate course access

  • Grant full access - if you have a course where the pages are gradually unlocked, you can give customers immediate access to all pages, so that the drip-in of the pages is overridden -> give full access to all course pages (disable drip-in for customer)

    You can also use the function to sell an extension -> Use case: Sell full access to all course pages

  • Change course duration - here you can extend the course duration to Lifetime or a specific date - > Extend access to the online course.

    You can also use the feature to sell an extension -> Use case: Sell renewal for temporary online course.

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