Help for end customers

• Contacting the seller
• Notes about end customer support

• FAQs about purchase & delivery of products
• Buying multiple tickets
• Apply a promo code in the order process
• Buy a product as a gift
• Choosing a different delivery address
• Validation of the sales tax identification number

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• Viewing products in the browser or the app
• Finding products in buyer accounts

• Canceling a subscription
• Revoking the cancellation of a subscription
• Regular payments: View the payment date and status
• Triggering a new rate in a subscription or installment payment
• Outstanding payments for subscriptions / installment payments
• Changing your payment method

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• I paid for a product, but I don't see it in my account
• I made a typo when entering my email address & did not receive a product
• Transfer was made with the wrong purpose
• I made a new instant transfer from online banking
• Why is my new installment suddenly no longer being debited via my credit card?
• Can I transfer by standing order?

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• Logging in and out of your account
• Logging in with Magic Link
• Why can I not log in?
• Viewing, filtering and searching for products in the account
• Viewing invoices
• Changing your password or email address

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• Terminating access to a membership

• Creating a password for your account
• Notifications when the booked course is updated
• Unsubscribe from course emails
• Can’t pass to the next lesson
• Restarting the course lesson
• Restarting all course progress

• Becoming a community member
• Creating, editing & commenting on community posts
• Opening & searching the community feed