Help for end customers
Supporting end customers
Order and pay a product
Managing payments & subscriptions
- Canceling a subscription
- Revoking the cancellation of a subscription
- Regular payments: View the payment date and status
- Triggering a new rate in a subscription or installment payment
- Outstanding payments for subscriptions / installment payments
- Changing your payment method
FAQ about payment & delivery
- I paid for a product, but I don't see it in my account
- I made a typo when entering my email address & did not receive a product
- Transfer was made with the wrong purpose
- I made a new instant transfer from online banking
- Why is my new installment suddenly no longer being debited via my credit card?
- Can I transfer by standing order?
Ordering a ticket
Account & login
- Why can I not log in?
- Logging in with Magic Link
- Signing in into your account
- Viewing, filtering and searching for products in the account
- Viewing invoices
- Changing your password or email address